Privacy Policy

At Factory Direct Filters our customers are of the utmost importance and we would like to help you understand what information is gathered and what it is used for.

When you choose to order our products online, you will need to provide the following information:

Ordering Online-

  • Name: first and last
  • E-mail address
  • Contact number(s)
  • Shipping address/billing address
  • Credit card account information

The information that is given to Factory Direct Filters will only be used to fulfill your order. We will not sell or distribute any personal information to anyone. Phone numbers are requested in case a sales representative would need to contact you to schedule a delivery time. E-mail addresses will only be used to acknowledge receipt of your order and send you newsletters if you requested. Reminders will also be sent when it is time to change your air filter or reorder. You always have the option of opting-out of this type of correspondence. Credit card numbers are only stored when you choose a recurring billing option, and if that is the case, they are stored at our payment processor's secure server.

At Factory Direct Filters, we give our customers the satisfaction of knowing that their identity is safe and secure on our website. We want you to shop here with confidence.